Effective Date: July 5, 2025 

At Imrah Zeenah, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a smooth return and exchange process.

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15-Day Return & Refund Guarantee

You have 15 days from the date you receive your order to request a return or exchange.

We offer a 100% refund of the product price or exchange it, if:

• You didn’t like the product

• The item arrived damaged or defective

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Return Conditions

To be eligible for a return, please ensure:

• The item is unused, unworn, and in its original packaging

• You have the receipt or proof of purchase

• You initiate the return request within 15 days of delivery

Returns that don’t meet these conditions may not be accepted.

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Shipping Costs

• For return requests based on personal preference (e.g., didn’t like the product), you will bear the delivery/shipping cost

• If the item was damaged or broken upon delivery, we may refund the delivery charges as well (please share unboxing proof/photo)

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Exchange Option

You may also choose to exchange the product (for size, color, or style) subject to availability.

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How to Start a Return or Exchange

To begin your return or exchange process, contact us via:

📧 Email: imrahzeenah@gmail.com
📱 WhatsApp: +92 323-2626601

We’ll guide you through the steps.

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We aim to make your experience with Imrah Zeenah smooth, transparent, and risk-free.